Leadership Academy
Conflict Resolution - BT5080
A successful manager must understand the importance of being able to quickly and effectively manage conflicts. This course provides students with specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts, before minor workplace clashes escalate. You learn practical tools for mediating conflicts between others, as well as resolving conflicts between yourself and another and methods for effectively communicating with, disciplining, and even terminating employees. Students will explore creative techniques to recognize and prevent potential conflict situations. Tuition: $135
| Course Duration: | |
|---|---|
| 12 Hours | 0.80 Semester Hours |
| Course # | Date | Day | Time | Location | Instructor |
|---|---|---|---|---|---|
| BT5080 | TBA | TU/WE/TH | 5:00PM-9:00PM | LCC DA201 | Staff |
| Course Type: |
|---|
| Personal/Community Development |
| Standard Occupational Code (SOC): |
|---|
| Not Applicable |
| Upon successful completion of this course, students will be able to: |
|---|
| Learning Outcomes Assessments Used: |
|---|
Participant Evaluations (Indirect Method)
Instructor Evaluation(s) (Indirect Method)
| Completion: | |
|---|---|
| Yes: N/A | No: N/A |
| Reason for Non-Completion: |
|---|
| N/A |
| Student Reported Learning Objective Met: | |||||
|---|---|---|---|---|---|
Not 0% |
Strongly 0% |
0% |
0% |
0% |
Strongly 0% |
Attendance Policy
Participants are expected to attend all class sessions. Sign-in sheets are completed at every class session. Participants must attend all classes
in order to satisfactorily complete the course. For every fifteen (15) hours of instruction, one hour of instruction can be missed. Arriving more than 15 minutes late at the
start of a class will be documented as a tardy or leaving more than 15 minutes early at the end of a class will be documented as an early departure.
Standards of Progress
Attendance, completion of assignments, quiz/exam scores, and satisfactory performance of all skills/tasks contribute to the overall grade. Possible
grades include:
(CR) is used to indicate passing with a “C” or higher for non-credit courses. All assignments completed with a score of 70% or higher, a score of 70% or higher on each quiz/exam, and all skills performed satisfactorily.
(NC) is used to indicate not passing with a “C” or higher for non-credit courses. Participants earning a grade of “NC” may repeat a course once. Additional repeats may be allowed after discussion with a Program Coordinator, and participants may be required to repeat the entire course at an additional expense. Participants may not progress to the next higher level course until a “CR” grade is earned.
(I) is used to indicate that the participant has yet to complete one or more requirements by the scheduled end date of a course. Participants will be given an additional opportunity to successfully complete the requirements after instructors provide counseling/remediation. An additional fee may be required for remedial instruction beyond two (2) attempts. Participants that are unsuccessful after four (4) attempts shall be assigned a grade of “NC”. Completion of course requirements must be accomplished during the next offering of the program/course or the grade will be converted as “NC”.
| Student Reported Satisfaction with Course | ||
|---|---|---|
| No Response: N/A | ||
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